Shown below are sequences of representative pages from two different (labeled) phases of an effort to standardize how all T-Mobile apps and services function: (1) an "interaction design audit" of all TMO apps and services on handsets to clearly present how things currently work and (numerous) opportunities for improvement and (2) an interaction design style guide to be followed by all third parties (& internal teams) for all future TMO apps and services intended to both solve identified issues and provide consistency of UX.
Role: Creative Director, Project Lead / IX Lead, User Research
Part 1: Audit Current State Of Interaction Design Across All T-Mobile Apps & Services
Performed complete audit of existing T-Mobile applications (approx 30 apps and services)
Representative example of a single app - blue = positive, red = need for improvement
Representative example of a single app - blue = positive, red = need for improvement
Part 2: Interaction Design Style Guide
Create a common set of components and interaction methods which can be reused and take into account all functionality of existing T-Mobile apps and services to be used for redesign.
