Overview
In this case study, my primary goal was to enhance the user experience by enabling users to easily locate categories within the Telegram app. I aimed to streamline the process, making it more intuitive and facilitating faster decision-making. Additionally, I sought to explore how these enhancements could contribute to the overall success of the business.
The Opportunity
“I just downloads one file and after i many time finding a where is downloads file”
This got me thinking its a very hard to understand where is categories so they also impacts on business.
🚧Problems identified through heuristics
Heuristic Principle Name here: Flexibility & Efficiency of use
Problem identified:“I personally use Telegram app many times for downloading movies and all. During that time, after downloading, I often find it difficult to locate my files. That’s when I realized it wasn’t good for user flexibility and efficiency of use.”
💡Thinking of solutions for the problems identified
Idea 1:
All the categories can be highlighted at the top , so users can choose Easily
All the categories can be highlighted at the top , so users can choose Easily
Idea 2:
Sort / filter option in the media to choose media duration so user can choose that
Sort / filter option in the media to choose media duration so user can choose that
📝Creating paper prototype
🎨Redesigned UI
Change made-
Added the Categorisation in the top bar on home page which includes categories like Media, Downloads, file, audio, etc. which will help the user in Fast categorisation.
Added the Categorisation in the top bar on home page which includes categories like Media, Downloads, file, audio, etc. which will help the user in Fast categorisation.
How it benefits the user
Now the user need not find this categories to go search bar and Filtering option will give user the efficiency to search faster
Now the user need not find this categories to go search bar and Filtering option will give user the efficiency to search faster
How it benefits the business
Introducing this feature will reduce the session length of searching.
Introducing this feature will reduce the session length of searching.
Link to Figma prototype : https://www.figma.com/proto/LoJNwI1lvjeMOWHoh88AYZ/Untitled?page-id=0%3A1&type=design&node-id=29-1760&viewport=-531%2C546%2C0.25&t=PTfT5sdX0Kh0B9tO-1&scaling=min-zoom&starting-point-node-id=29%3A1760&mode=design
🔍Usability Testing
Tasks for the users
1. can you find out your download file.
2. can you reach out your particular media on date.
3. can you find out home button.
Things you want to observe
1. Is the user able to understand the categorisation.
2. Is the user able to understand where actually downloads file.
3. Is the user able to find fast here old media.
✨Implementing the final changes
🏁Conclusion
It was an incredible experience to identify and tackle a UX challenge within
just two weeks. As a designer, I’m committed to gaining more feedback,
continuously learning, and making ongoing improvements to this case study.
just two weeks. As a designer, I’m committed to gaining more feedback,
continuously learning, and making ongoing improvements to this case study.
