MyOntellus™ Smart Locator Tool Enhancement
Overview
Ontellus aimed to improve its online records retrieval service, MyOntellus™, by enhancing the Smart Locator tool. The goal was to make the platform even more efficient, user-friendly, and secure, addressing the needs of custodians, insurance carriers, legal firms, and self-insured corporations.
Responsibilities
As the lead product designer/researcher, my responsibilities included:
User Research: Conducting in-depth user research to understand the pain points, needs, and expectations of Ontellus customers when using the Smart Locator tool.
Feature Ideation: Collaborating with cross-functional teams to ideate and propose new features for the Smart Locator tool.
Information Architecture: Improving the information architecture, ensuring a logical and streamlined flow for users to request records, view status updates, download records, and upload/share documents.
Information Architecture: Improving the information architecture, ensuring a logical and streamlined flow for users to request records, view status updates, download records, and upload/share documents.
Prototyping and Iteration: Developing interactive prototypes to visualize the proposed enhancements and conducting iterative testing to gather user feedback for refinement.
Usability Testing: Conducting usability testing sessions to ensure that the new features are intuitive, user-friendly, and meet the diverse needs of Ontellus customers.
Visual Design: Creating a visually cohesive and appealing design for the Smart Locator tool, aligning with Ontellus brand guidelines while maintaining simplicity and clarity.
Website
Industry
Information Services
Company size
501-1,000 employees
Headquarters
Houston, Texas
The My.Ontellus™ Smart Locator tool was enhanced with the following features:
Request Records:
- Streamlined the process for users to request records, reducing the number of steps involved.
- Implemented a notification system to keep users informed about the status of their requests.
View Status Updates and Tracking Details:
- Introduced a dashboard for users to easily track the progress of their record requests.
Download Records:
- Improved the download functionality, allowing users to download records in various formats for convenience.
- Implemented a batch download feature for multiple records.
Upload and Share Documents:
- Simplified the document upload process, making it more intuitive.
Conclusion:
This project reinforces my dedication to creating solutions that align with user needs while adhering to design best practices. By spearheading the enhancement of the Smart Locator tool, I showcased a multifaceted skill set—from in-depth user research and collaborative ideation to iterative design and usability testing. This endeavor was not just about adding features; it was about elevating an existing platform to provide an excellent user experience.
This project reinforces my dedication to creating solutions that align with user needs while adhering to design best practices. By spearheading the enhancement of the Smart Locator tool, I showcased a multifaceted skill set—from in-depth user research and collaborative ideation to iterative design and usability testing. This endeavor was not just about adding features; it was about elevating an existing platform to provide an excellent user experience.
