This was the original Department of Planning and Development site.
It was cluttered and had a heuristic evaluation score of -4 (-50 - +50)
The site had many choices and lots of text that was hard to understand with jargon and abbreviations.
Majority of users are visiting the site to look up codes & rules and permit requirements.
Though most of the sites real estate was covered by undesired information.
Though most of the sites real estate was covered by undesired information.
Conducting navigation tests by using array of users from contractors to weekend warriors to build a data-driven user centered website.
(User study recording software)
By following best practices, conducting user research to help construct the design and functionality of the website it increased the useability dramatically. Once a website that scored a heuristic evaluation score of -4 (-50 - +50) now scored a +43 (-50 - +50)
Do you know your web/mobile score?
